FAQs
Get Answers
Don’t worry—we get these questions a lot.
Your Visit
Door opening times and times of entry at the Orpheum Theatre will vary according to each event, but typically range from 30 to 60 minutes prior to the start of the event. Please visit the event page on our website for the event you plan to attend or call 316-263-0884 for specific door times.
Accessibility
Animals or pets of any kind are prohibited in the Orpheum Theatre, except service animals and service animals in training. Trained service animals, as defined by Title II & Title III of the Americans with Disabilities Act (ADA), are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals must rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal is not well-behaved or poses a threat to the safety of others may be asked to escort the animal off the premises. Service animals in training are not permitted.
Per ADA, emotional support animals are not considered service animals. For the safety and comfort of all guests and staff, emotional support or therapy animals are not permitted inside the venue.
No, the Orpheum Theatre is currently not equipped with Assisted Listening Devices.
When you arrive at the venue, go to the Box Office and request to relocate to ADA seating. Standard policy is one accessible seat plus three guests, but it will depend on the availability of the seats.
No, due to the historical nature of the building, there is no elevator to the mezzanine or balcony levels at the Orpheum Theatre.
However, the theatre offers accessible seating on the orchestra level at various ticket prices. Tickets for these seats are not available to the general public, but are released for sale when no two adjacent seats are available in the given price level. Each guest who requires accessible seating may purchase up to three adjacent seats for companions, subject to availability. Additional party members will be seated nearby or in other seating. Special consideration will be given to families for children’s productions. Please request accessible seating when purchasing your tickets. Accessible seating is available for purchase over the phone through Select-A-Seat at (316) 755.SEAT (7328). Visit our Accessibility page for more information.
ADA Parking will be located in the Orpheum lot, in the southernmost row of spaces next to the building. These spaces are first-come, first-served and available on the day of the event. A disabled identification card must be presented upon request if the disabled individual is using any disabled parking privilege. If the disabled individual is not in the vehicle or the disabled individual does not have his or her ID card available upon request, the vehicle is not entitled to use the disabled parking privilege. The owner’s receipt of the application for a TEMPORARY placard shall be carried by the person to whom it is issued when using accessible parking. (K.S.A. 8-1,125). To park closer to the main doors, there is street parking available on First Street, though it is not designated ADA.
While not obligated by law, the Orpheum Performing Arts Centre desires to make reasonable accommodations at the Orpheum Theatre for patrons who are deaf or hearing impaired. An ASL interpreter may be provided, when requested, for spoken word events, and is subject to the availability of ASL interpreters and the consent of each artist. Request for an interpreter must come to the Orpheum Theatre Director no fewer than seven (7) days in advance of the event. Accommodation may only occur as event staging permits, and cannot interfere with the event experience for other patrons.
Directions
Please visit our Directions & Parking page for detailed information.
Vehicles needing to drop guests off may do so on Broadway just north of First Street. This includes hotel shuttles, limousines and buses.
The Orpheum Theatre is located at: 200 N. Broadway Wichita, KS 67202 The Orpheum Administration office is located at: 200 N. Broadway, Suite #330 Wichita, KS 67202
The Orpheum Theatre is easily accessible from Wichita Dwight D. Eisenhower National Airport (ICT) and the Jabara Airport.
Nearby hotel accommodations include the following:
- Hotel at Oldtown
830 E 1st St. N., Wichita, KS 67202 - Ambassador Hotel
104 S. Broadway St., Wichita, KS 67202 - Hyatt Regency
400 W. Waterman St., Wichita, KS 67202 - Drury Plaza Hotel Broadview Wichita
400 W. Douglas Ave, Wichita, KS 67202
Guest Services
No, the Orpheum Theatre is currently not equipped with Assisted Listening Devices.
No, there are no ATMs inside the Orpheum Theatre, and the Orpheum does not accept cash at concessions. Our concessions and bar accept credit cards and mobile pay.
No, the Orpheum Theatre does not have an area to check coats or personal belongings. The Orpheum Theatre is not responsible for any property that is lost, stolen or damaged.
During an event, guests are encouraged to express any comments or concerns to any staff member or volunteer.
The Orpheum Theatre welcomes all comments and feedback from our guests. To contact us via email, use info@wichitaoprheum.com. If your comments or questions are on an event day, please call (316) 263-0884.
If you require a ride and do not have a cell phone, please reach out to one of the Orpheum staff to make those arrangements.
The Orpheum Theatre encourages guests to drink responsibly and to designate a safe driver while attending events.
No, internet/Wi-Fi access is not available to guests at the Orpheum Theatre.
No. Laptops, iPads, notebook tablets or any type of personal computer will not be admitted inside the Orpheum Theatre for most events. Please call (316) 263-0884 to inquire whether a specific event will allow these items.
Yes, but they will need to be secured either in the back of the auditorium or on the mezzanine level.
During an event, guests should ask a staff member or volunteer when inquiring about lost items. After an event, please contact the Orpheum administrative office at (316) 263-0884 with a description of the item and the date it was lost. The Orpheum Theatre accepts no responsibility for lost items.
Parking
Please visit our Directions & Parking page for detailed information.
Vehicles needing to drop guests off may do so on Broadway just north of First Street. This includes hotel shuttles, limousines and buses.
No, the Orpheum Theatre does not permit tailgating or overnight parking.
Seating
No, unfortunately, you cannot exchange tickets. When buying tickets, you must remember that everyone has access to the same tickets, and these are available through every outlet, over the phone, and online. Sometimes, a buyer does not complete the purchase transaction, and their seats are released back for others to buy.
For most events and concerts, children two years of age and younger do not require a ticket to be admitted into the Orpheum; however, they must sit on an adult’s lap and may not occupy a seat. Any child three years of age and older will require a ticket to enter the theatre and must occupy their ticketed seat only. Please note that some shows (especially those intended for children) will have a different age policy. For more information, please contact Select-A-Seat at (316) 755-SEAT (7328).
When you arrive at the venue, go to the Box Office and request to relocate to ADA seating. Standard policy is one accessible seat plus three guests, but it will depend on the availability of the seats.
No, due to the historical nature of the building, there is no elevator to the mezzanine or balcony levels at the Orpheum Theatre.
However, the theatre offers accessible seating on the orchestra level at various ticket prices. Tickets for these seats are not available to the general public, but are released for sale when no two adjacent seats are available in the given price level. Each guest who requires accessible seating may purchase up to three adjacent seats for companions, subject to availability. Additional party members will be seated nearby or in other seating. Special consideration will be given to families for children’s productions. Please request accessible seating when purchasing your tickets. Accessible seating is available for purchase over the phone through Select-A-Seat at (316) 755.SEAT (7328). Visit our Accessibility page for more information.
Ticketing
The event page on our website may say if an event is sold out, but selectaseat.com will have the most up-to-date information. You may also call Select-A-Seat at (316) 755-7328.
Community outreach and involvement are important to the Orpheum Theatre, and ticket donations are a great way for us to get involved. Please visit our Donation Requests page for more information.
A convenience fee is a processing and manufacturing fee on tickets when purchased over the phone or online. Tickets purchased at the Select-A-Seat Box Office at INTRUST Bank Arena or the Orpheum Theatre Box Office (see our Box Office page for hours) may have a facility fee or box office fee instead.
No, unfortunately, you cannot exchange tickets. When buying tickets, you must remember that everyone has access to the same tickets, and these are available through every outlet, over the phone, and online. Sometimes, a buyer does not complete the purchase transaction, and their seats are released back for others to buy.
Most events do not require a ticket for children under the age of two. However, in order for a child to have his or her own seat, a ticket is required. Some shows intended for young children (i.e., PBS Kids touring shows) require children over the age of one to have a ticket. To inquire about age requirements for specific events, please call (316) 263-0884.
Will Call is a ticketing term for the pickup service where tickets purchased in advance are held at a designated counter for the buyer to collect on the day of the event.
Before the day of the event, Will Call is located at the Select-A-Seat Box Office at INTRUST Bank Arena. On the day of the event, Will Call will be open at the Orpheum Box Office.
If you purchase your tickets close to the date of the show, Select-A-Seat will put your tickets at the box office for you to pick up rather than mailing them. You will need photo identification and the credit card used to purchase the tickets when picking them up from Will Call.
The Orpheum Theatre does not provide tickets to these companies. These sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers don’t buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy. To avoid issues with counterfeit, stolen or voided tickets, guests should make their purchases through Select-A-Seat ticket outlets only.
Tickets for events at the Orpheum Theatre can be purchased by phone at (316) 755-SEAT (7328), online at www.selectaseat.com and at the Select-A-Seat box office at INTRUST Bank Arena.
In the rare event that an Orpheum event is cancelled or postponed, please contact Select-A-Seat for more information at (316) 755-SEAT (7328).
For most events and concerts, children two years of age and younger do not require a ticket to be admitted into the Orpheum; however, they must sit on an adult’s lap and may not occupy a seat. Any child three years of age and older will require a ticket to enter the theatre and must occupy their ticketed seat only. Please note that some shows (especially those intended for children) will have a different age policy. For more information, please contact Select-A-Seat at (316) 755-SEAT (7328).
For lost tickets, guests must contact Select-A-Seat directly. For stolen tickets, guests are encouraged to contact local law enforcement first, then Select-A-Seat. For more information, please contact Select-A-Seat (316) 755-SEAT (7328).
Group Sales
Specific shows or events allow group discounts at the discretion of the event organizer. The standard number considered to be a group is 10, but can vary on a show-by-show basis. Visit the Group Sales page on our website for additional information.
Policies
All guests attending events at the Orpheum are required to wear a shirt and shoes at all times for their own safety. The Orpheum security and staff reserve the right to deny entry to or remove guests wearing clothing displaying offensive text or images.
No, the distribution of flyers, printed materials or product samples is not permitted without written permission from the Orpheum Theatre. Please contact our office at (316) 263-0884 for more information.
No. Signs, banners and posters are not permitted inside the Orpheum Theatre.
Listed below is a partial list of items that are prohibited at Orpheum Theatre events is and subject to change without notice.
- All persons subject to search
- 35 mm or detachable lens cameras
- Camera lenses that extend 3” or bigger more
- Audio or video recording devices
- Tablets
- Selfie sticks
- Flash/professional photography, tripods or monopods
- Weapons, including but not limited to knives, guns, box cutters, pocket knives, mace, pepper spray, brass knuckles, fireworks, stun guns, etc.
- Laser pointers
- Studded jewelry, including necklaces, bracelets, rings and spurs
- Wallet chains
- Alcohol, drugs, illegal substances, e-cigarettes
- Bags in excess of 14 inches long by 14 inches wide by 6 inches high
- Backpacks
- Outside food and beverage, bottles, glass, cans or flasks
- Golf/large umbrellas
- Heelies, skateboards, rollerblades, bicycles, helmets, chairs, beach balls
- Noise-making devices, including air horns, drums, whistles
- Signs, banners and posters are not allowed.
- Other items as determined by facility management
No, the Orpheum is a smoke-free facility. Smoking, including e-cigarettes and vaping, is not allowed inside the theatre, but patrons may exit through the main theatre doors to smoke and will be allowed back in with their ticket.
The Orpheum Theatre has a “no re-entry” policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies must first make contact with an Orpheum manager or usher to make necessary arrangements.
Animals or pets of any kind are prohibited in the Orpheum Theatre, except service animals and service animals in training. Trained service animals, as defined by Title II & Title III of the Americans with Disabilities Act (ADA), are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals must rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal is not well-behaved or poses a threat to the safety of others may be asked to escort the animal off the premises. Service animals in training are not permitted.
Yes, guests are welcome to bring their binoculars for most events at the Orpheum Theatre, though it is always best to check before attending the event.
At the Orpheum Theatre, we are committed to creating a safe, comfortable and enjoyable experience for everyone. Our staff is here to support an environment where each event will not be disrupted by the interference of guest actions, including obscene language, inappropriate gestures or any other disruptive behavior.
No. Laptops, iPads, notebook tablets or any type of personal computer will not be admitted inside the Orpheum Theatre for most events. Please call (316) 263-0884 to inquire whether a specific event will allow these items.
Yes, but they will need to be secured either in the back of the auditorium or on the mezzanine level.
Bags
Baby bags, plastic bottles and formula are permitted into the building. The bag cannot obstruct the view of other guests.
No bags in excess of 14 inches long by 14 inches wide by 6 inches high will be permitted. Baby bags are permitted. All bags and guests will be searched.
Cameras
Non-professional, non-flash still photography is permitted at most events (disposable, digital and cameras with no detachable or interchangeable lenses). Note: At the request of the artist/performer/team, cameras of any type may be prohibited at some events. Video recording devices, audio recording devices, monopods, tripods, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted for events inside the Orpheum Theatre. Management reserves the right to deny any electronic device at its discretion; this policy is strictly enforced.
No, audio, video or other recording devices are not allowed into the theatre. These devices include, but are not limited to, video cameras/camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises.
General
Community outreach and involvement are important to the Orpheum Theatre, and ticket donations are a great way for us to get involved. Please visit our Donation Requests page for more information.
No, the distribution of flyers, printed materials or product samples is not permitted without written permission from the Orpheum Theatre. Please contact our office at (316) 263-0884 for more information.
While the theatre does not schedule or process Meet & Greets, you can contact individual artists through their websites for more information.
No. Signs, banners and posters are not permitted inside the Orpheum Theatre.
The temperature inside the Orpheum is 72 degrees during most events.
No, the Orpheum Theatre does not control the sound system for concerts. The show provides its own equipment and handles the sound level.
Food & Drink
No, the Orpheum Theatre does not allow outside food and beverage items into the venue during events. Guests will be asked to dispose of unauthorized items or return them to their vehicles before entering the theatre.
Yes, the Orpheum Theatre offers cashless concessions where only card and mobile payments are accepted. This cash-free experience expedites the purchasing process for all guests.
The Orpheum Theatre and its food and beverage department have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents.
Guests are expected to obey all state and local laws governing the purchase, possession and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. The following items are to be noted:
- The Orpheum Theatre reserves the right to deny entry to anyone who appears to be impaired.
- Alcoholic beverages are served in nothing larger than 20-ounce containers.
- Guests must show a valid ID each time they purchase an alcoholic beverage.
- There is a two-drink limit per purchase.
- Anyone under the age of twenty-one (21) who is observed to have or have consumed alcohol on the premises will be ejected.
- The Orpheum Theatre implements ongoing responsible alcohol management training sessions for its serving staff.
- For most events, service of alcohol will end 30 minutes before the event ends.
- All alcoholic beverages must be discarded by the guest before exiting the building.
Beer and liquor are available for purchase by patrons 21 years of age and older. Guests are required to show proper identification and proof of age when purchasing alcoholic beverages. Alcohol sales are discontinued approximately 30 minutes before the end of the event.
The Orpheum Theatre serves basic concession items, including Pepsi products, popcorn and candy. A full-service bar is open at most events. Pizza is served by the slice on movie nights.
No, there are no water/drinking fountains inside the theatre.
Safety
The Orpheum Theatre has emergency evacuation plans in place for each event. These plans and emergency systems have been approved by the fire department and law enforcement officials. All staff and security personnel have been trained in theatre operations and emergency response procedures. In the case of an emergency, guests must comply with requests from venue staff regarding these operations.
Yes, all guests entering the Orpheum Theatre are subject to being searched and having their belongings searched. The Orpheum reserves the right to confiscate any items that are prohibited, breach venue policies, or could endanger or disturb other guests. Any guest who declines to be searched may be denied entry or ejected from the Orpheum Theatre.
The Orpheum Theatre staffs both private security and off-duty sheriff’s officers to provide security before, during and after events.
Tours & Rentals
For information on hosting an event at the Orpheum Theatre, please visit the Corporate Events page of our website or contact the Orpheum Administrative Office at (316) 263-0884.
Visit the Tours & Rentals page for more information or contact the Orpheum administrative offices at (316) 263-0884.